Privacy Policy

1. Who we are

PLAIN Works (“PLAIN Works”, “we”, “us”, “our”) builds and manages high-performance, AI-ready websites and related software and marketing services for businesses. This Privacy Policy explains how we handle personal information when you visit plainworks.io, engage our services, or use a product we operate on your behalf.

We are committed to protecting your privacy and to handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also honour rights available under other privacy laws such as the GDPR.

2. Information we collect

We only collect information we need to provide and improve our services. This may include:

• Information you give us: your name, business name, email, phone number, billing details, and anything you send us in enquiries, forms, or project communications.
• Website usage data: pages visited, referring links, device and browser type, approximate location, and interactions, collected automatically via cookies and analytics.
• Account and service data: content, credentials, and configuration you provide so we can build, host, or manage your website and connected tools.
• Data from connected accounts: where you authorise us to connect a third-party account (for example a social, advertising, or CRM platform), we access only the data those platforms permit and only to deliver the service you asked for.

3. How we use your information

We use personal information to:

• Provide, operate, maintain, and improve our websites, products, and services.
• Respond to enquiries, provide support, and communicate about your project or account.
• Process payments and manage our business relationship.
• Measure and improve performance, security, and user experience.
• Meet legal, tax, and regulatory obligations.

4. Cookies and analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how it is used. We may use privacy-respecting analytics to measure traffic and performance. You can control or disable cookies in your browser settings; some features may not work correctly if you do.

5. Third-party services and integrations

We rely on trusted third parties to run our services, for example hosting and infrastructure providers, analytics, payment processors, and platform APIs (such as social, advertising, search, and CRM providers).

When you connect a third-party account to a product we operate for you, we access and process that platform’s data solely to deliver the requested functionality (for example publishing, listening, or reporting). We do not sell this data, and we do not use it for any purpose other than providing the service. Our use of information received from those APIs complies with each platform’s developer terms and policies.

6. How we share information

We do not sell your personal information. We share it only with service providers who help us operate (bound by confidentiality), where you direct us to, or where required by law. Where we engage overseas providers, we take reasonable steps to ensure they handle your information consistently with this policy.

7. Data retention

We keep personal information only for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When it is no longer required, we securely delete or de-identify it.

8. Data security

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, but we work to keep your information safe and to respond promptly to any incident.

9. Your rights and choices

You may request access to the personal information we hold about you, ask us to correct it, or request that we delete it, subject to legal limits. You can also opt out of marketing communications at any time. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

10. Children’s privacy

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available at plainworks.io/privacy, and the “last updated” date below reflects the latest change. Significant changes will be communicated where appropriate.

12. Contact us

If you have questions about this Privacy Policy, or wish to make a request or complaint about how we handle your information, contact us at admin@plainworks.io. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).